Shipping & Returns
Effective date: September 9, 2026
This page explains how EcoBlend Solutions LLC ships orders, handles delivery, and manages returns and damage claims. By placing an order, you agree to the policies below.
1. Shipping Methods
We ship standard parcel orders via ground carriers to the address provided at checkout. Larger orders—including drums, totes, and bulk chemical shipments—are sent via freight carrier. Freight shipments may require a delivery appointment, a loading dock, or assistance offloading depending on the carrier and destination.
2. Processing & Delivery Times
Orders are typically processed within 1–2 business days. Delivery dates are estimates and are not guaranteed. Weather, carrier delays, remote locations, and freight scheduling can affect actual delivery times. Tracking information is provided when available.
3. Freight & Shipping Costs
Product prices do not include shipping or freight unless explicitly stated. Shipping costs are calculated and displayed at checkout for parcel orders. Freight charges for large or bulk orders are quoted separately once we confirm the delivery address, access, and product weight.
4. Risk of Loss
Risk of loss and title for items pass to the buyer upon delivery of the goods to the carrier. You are responsible for inspecting your shipment promptly upon delivery and filing any damage claims according to the procedure below.
5. No Return Policy
All sales are final. We do not accept returns or exchanges for any reason, including but not limited to ordering the wrong item, changing your mind, or compatibility issues. Please review product descriptions, specifications, sizing, and dilution guidance carefully before purchasing. If you are uncertain about a product, contact us before ordering.
6. Damage Claims — Rapid Damage Protocol
Damage claims must be filed with photos to info@ecoblendsolutions.com within 24 hours of delivery. Claims received after 24 hours or without clear photos may not be honored.
To file a claim, email the following information:
- Your order number and full name
- Clear photos of the damaged product(s) and packaging
- A brief description of the damage
- The delivery date and time, if known
We review claims promptly and will respond with next steps, which may include replacement, credit, or other resolution at our discretion.
7. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us at info@ecoblendsolutions.com within 48 hours of delivery. Include your order number and photos of what was received so we can investigate and resolve the issue.
8. Delivery Address Accuracy
You are responsible for providing an accurate, deliverable shipping address. Orders shipped to an incorrect or incomplete address due to customer error may not be rerouted, and additional shipping fees may apply for reshipment.
9. Changes to This Policy
We may update this Shipping & Returns policy at any time. The current version will always be posted on this page with the effective date above.
10. Contact Us
Questions about shipping, delivery, or damage claims can be directed to:
EcoBlend Solutions LLC
Email: info@ecoblendsolutions.com
Phone: 866-208-7366